To our valued customers:
It is always my great privilege and pleasure to serve you and offer our products and services. I truly appreciate your business with us and am grateful for the trust you have placed in us.
In Japan, Toshiba Carrier has established its “B2B One-Stop solution” mechanism, where we engage in various activities that cover development, manufacturing, sales, installation and maintenance of HVAC-R products and systems and offer comprehensive services for better serving the needs of our valued customers.
Outside Japan, Toshiba Carrier has been promoting business development by establishing manufacturing bases in China and Thailand and sales engineering centers in France and the U.S., and leveraging the world-wide distribution network of Carrier Corporation, the alliance partner and a shareholder of Toshiba Carrier.In August 2018, the Toshiba Carrier Group added to the list of its overseas affiliates Toshiba Carrier Air-Conditioning India Private Ltd. in Gurgaon, Haryana, India with the aim of localize planning, development, manufacturing and sales of the products intended for the market in India. In addition, Toshiba Carrier Air Conditioning (China) Co., Ltd., a subsidiary in Hangzhou, China, plans to build a new headquarter / factory complex in a new location by the end of FY2019 for contributing to Toshiba Carrier’s initiatives to accelerate the expansion of its overseas business.
The HVAC-R business is expected to mark further growth throughout the world, especially in the emerging countries. To become a winner in this dynamic marketplace, we must keep evolving and innovating ourselves and “be a creator of the future”. We continue to be committed to offer the highest quality products, systems, and services featuring our signature heat application solutions which respond well to needs of our customers. The heat pump technology is one of the promising sources of renewable energy, and is obviously the backbone of the solutions in various areas we offer. It is our ultimate goal to contribute to the society and the global environment through our business operations and to grow as a global leader in environmental initiatives.
We also need robust business fundamentals that are “ready for the future” and allow us to continue our efforts to innovate. In this sense, we are also committed to corporate social responsibility based on our position to place our highest priority on health, safety, and compliance.
The history of Toshiba’s HVAC business is all about tireless pursuit of improvement in its technologies from the viewpoint of functionality and environmental consideration, as exemplified by the development and commercialization of the world’s first inverter AC system. As a long-time engineer in the HVAC product design and development since joining the company, I take a great deal of pride and passion in “monozukuri, the act of creating products. It is my hope that Toshiba Carrier, with this pride and passion, will continue to develop and offer its products and services that excel others. Furthermore, learning from my previous experience working on the sales side, I understand that we must continue our efforts to offer our customers the solutions that meet their needs in order to win trust from them. I strongly believe such trust from our customers is the integral part of our business fundamentals that allow us “get ready for the future” and “be a creator of the future”.
We will endeavor to make the most of collaboration with our customers, suppliers and business partners inside and outside Japan and offer as a “heat pump solution company” various products, systems and services with added value for our valued customers.
President & CEO, Toshiba Carrier Corporation